Client Success Specialist

Overview

Client Success Specialist Wanted: Shape the Future of Medical Research (US Client-Facing)

Hello—we’re Trialfacts, a remote, entrepreneurial company at the forefront of advancing health research. We’re looking for a Client Success Specialist to help our clients successfully recruit participants for their clinical trials. If you’re a relationship-builder with strong organizational and analytical skills, and you thrive in a proactive, forward-thinking, and fast-paced remote environment, this role is for you.

Responsibilities

• Client Onboarding & Support : Guide new clients through our onboarding process, ensuring they feel confident using our systems and understand how we help them reach their goals.
• Enrollment Success : Take initiative to proactively monitor client projects, develop strategies to ensure enrollment targets are met, and swiftly address any roadblocks along the way.
• Client Retentio...