Client Success Specialist

About the Role
Client Success at Botkeeper isn’t a support function—it’s a growth function. We’re looking for seasoned operators who treat client health like a science and a craft. You’ll be the strategic point of contact for our customers, owning onboarding, enablement, inbound support, engagement, and retention.

Support at Botkeeper isn’t offloaded to a random queue—it’s handled by the same person who understands the client best: you. The right person doesn’t wait for a ticket or a red flag—they see it coming a mile away and act before it becomes a problem.

Your success will be measured by the success of your clients. This role is ideal for someone who thrives on building relationships, crafting success plans, and driving long-term outcomes—not just solving short-term problems.

What You’ll Own

+ Leading new client onboarding and training with a strong strategic foundation (not just walking through features).
 

+ Owning on...