Client Success Supervisor

KRA 1: Prospect and Client Success Engagement

• At least 95% retention of accounts assigned to him/her. In the event of a loss of account, this should only be attributable to client/corporate/industry shifts, and change management impacts; and not due to loss to competitor brokers or insurers (note: secure account at all cost, even with reduced rates; General rule: Once our account, always our account);
• Make the necessary professional negotiation, representation and presentations, on the company's behalf, taking into account the proper branding, accuracy of information presented to clients, partner-insurers, and the like; especially during periodic coordination.
• Fast and timely coordination with clients and focals, especially for:
• ensuring 100% approval of claims of clients;
• other similar service requests and submission of regular reports as agreed with insurers and clients; and
• rendering of periodic or quarterly updating meetin...