Client Support Analyst

At Etrading Software, you'll be part of the team that designs and builds high-performance, low-latency systems used by global financial institutions, including Fortune 500 banks - across Europe, the UK, and beyond. This role is ideal for someone who enjoys solving real-world problems, and wants to contribute to a stable, high-impact platform at the core of global finance.

About the Role:
As a Client Support Analyst, you'll be an integral part of our support team, assisting in responding to client inquiries, calls, emails, and tickets. Your role will bridge the gap between our technical team and our clients, ensuring smooth communication and effective issue resolution.

About the Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, and tickets using Jira Helpdesk Ticketing and Salesforce systems.
• Collaborate closely with the technical support team to ensure accurate and timely responses to client needs.
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