Home / Jobs / Client Support Assistant Manager/Manager - User Operations
Posted:
June 03, 2026
Location:
singapore, singapore, Singapore

Job Description

What you'll be doing:
  • Deliver client support and resolve complex account management issues across multiple channels (email, phone, and face-to-face).
  • Strong understanding of our business operations, with the ability to effectively address client issues and concerns.
  • Serve as the point of contact for customer issues, handling escalations with prompt, accurate, and comprehensive responses.
  • Conduct deep-dive investigations into root causes of customer's issues; collaborate with internal stakeholders to implement long-term structural fixes.
  • Partner with Business Units and IT on the implementation of new initiatives, manage client notifications, and ensure seamless communication of platform updates.
  • Participate in User Acceptance Testing (UAT) for new features, providing actionable feedback for platform improvement.
  • Keep abreast with MAS (Monetary Authority of Singapore) requirements and guidelines that pertain to ...

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Job Overview

Job Type: Full-time
Location: singapore, Singapore
Posted: June 03, 2026
Deadline: July 13, 2026