Client Support Engineer

Key Purpose of the Job: Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. To prioritise workload and meet contractual deadlines. Portray Kings Secure in a professional manner. To work as part of a team to achieve an impeccable delivery of service. Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice. This role requires shift working in line with the departments 24/7 operation. No previous experience in a technical support role required and a full training package will be provided. The shift pattern is 4 off, 4 off. This will be 2 days working 07:00 - 19:00 then it will be 2 nights working 19:00 - 07:00. Key Job Responsibilities: To provide technical support to end users and engineers both internally and externally. To ensure prompt and accurate processing of customer requests whether received by telephone, written correspondence and e...