Client Support Engineer (Tier 2)

Title: Client Support Engineer (Tier 2)

Reporting to: Senior Manager of Client Support

Location: Remote - Candidates located in the Eastern or Central time zones are preferred

Opportunity:

Join our centralized Support team, providing issue resolution to clients across our portfolio of products. In this role you will play a key role as a Client Support Engineer on an effective, efficient, and highly customer-service oriented team. This role is responsible for supporting escalations from the Help Desk, working independently and with engineers to address client requests. It requires a balance of customer service skills, technical knowledge of the system, ingenuity, and problem-solving abilities.
 
Responsibilities:

+ Collaborate with internal and external customers to collect requirements and clearly document problem statements related to the hardware and software

+ Leverage your knowledge of the software and back-end systems to ...