Client Support Lead

Job Description

We are looking for a technically sharp and client-focused Client Support Lead to own the post-sales technical relationship with our enterprise customers. In this role, you will lead a small team of two Support Specialists, providing mentorship, workload guidance, and technical escalation support while remaining highly hands-on yourself. You will be the bridge between our clients and our engineering teams, ensuring rapid resolution of complex issues across our distributed, cloud-native platform. This role demands both deep technical ability and the communication skills to translate complexity into clarity for customers and stakeholders alike.

Qualifications

Team Leadership

• Manage, mentor, and support two Support Specialists in their day-to-day work and professional development.
• Distribute and prioritise incoming client issues across the team, ensuring SLAs are met and no ticket falls through the cracks.