Client Support Outbound Specialist WCG

Join WCG in Toronto as a Client Support Outbound Specialist. Engage with clients through outreach channels and support their employment journey while ensuring accurate data processing.
This role is integral to the Claims Team and involves connecting with job seekers through high-volume contact and maintaining essential client records. You must have at least 2-3 years experience in a service-oriented setting. Attention to detail, compliance, and effective communication are paramount.
Key Responsibilities:
• Engage with clients through phone, text, and email outreach
• Verify and maintain accurate client employment information
• Support service delivery across the Employment Ontario network
• Document client interactions compliant with internal standards
• Participate in initiatives for operational efficiency
Requirements:
• 2-3 years in a service organization
• Skilled in MS Office, especially Excel
• Strong auditing and data entry abilities
• Detail-...