Client Support Representative I

**About us**
Eagle Technology, a TMA Systems company, is the industry leader in maintenance management software.
With more than 30 years of experience, our cutting-edge solutions have consistently delivered proven results and helped facilities professionals improve the operations and performance of their institutions.
**Job Title**:Bilingual Client Support Representative - Tier 1
**_ *Please submit resumes in English*_**
**Schedule**: Monday to Friday 8:00am - 5:00pm, Full Time, Weekends Off
**In-Person/Remote Employment**: Monterrey, Nuevo Leon, Mexico
**SUMMARY**
**ESSENTIAL DUTIES AND RESPONSBILITIES**
- Answers incoming client requests in a fast-paced environment.
- Identifies and resolves non-routine technical problems for specific product lines by following troubleshooting procedures to meet daily support requirements.
- Professionally documents issues for resolution.
- Develops and maintains advanced troubleshooting skills using...