Client Support Representative

Key Responsibilities:

• Respond to client inquiries via Facebook Page, Messenger, and other online platforms in a timely and professional manner
• Provide accurate information about company products and services
• Verify client details and submitted information for accuracy and completeness
• Coordinate qualified leads with the appropriate department
• Follow up on pending client concerns and inquiries
• Maintain proper documentation of conversations and transactions
• Ensure a high level of customer satisfaction and professionalism at all times

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, or related field (preferred but not required)
• Proven experience in customer service, online support, or social media management is an advantage
• Excellent written and verbal communication skills
• Strong attention to detail, especially in verifying clien...