Client Support - Software (Tokyo)

Client Support – Software (Tokyo)

As a leading resourcing partner in the Asia region, Novus Precision Partners are proud to be working with a prestigious financial services company with their search for a Tokyo-based Japanese speaking Client Support Specialist.
The Client Services team is responsible for providing clients with technical assistance, functional advice and problem resolution with respect to the various products. Client interaction is undertaken in highly consultative manner working alongside the Account Manager and Sales teams to ensure the client receives an excellent level of service.

• Providing technical support and consultation, including resolving client issues, capturing underlying business implications of client queries and help feed this information into product development cycle.
• Assisting clients with queries.
• Documenting client contact regar...