Client Support Specialist (2/2 fixed schedule)

WHAT YOU'LL BE WORKING ON Сustomer support - (2/2 fixed schedule) Transaction monitoring Monitoring of providers activity and malfunction Limit monitoring Alerting at the launch of new merchants and new solutions Allocating when providers are down and calculating potential losses Disabling of methods/acquirers upon request of colleagues Performing refunds at the request of the merchant and colleagues Requesting user documents  WHAT YOU NEED TO SUCCEED IN THIS ROLE Exceptional verbal and written communication skills Strong analytical and problem-solving abilities Ability to think on your feet and provide effective solutions under pressure High sense of responsibility Previous experience in customer support, client services, or a related role would be a plus  Previous fintech experience is an advantage Good level of English and fluent Russian language WHAT WE OFFER An opportunity to make something great even greater, you can be the reason why we grow, develop, and...