Client Support Specialist

Main Responsibilities
• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices
Requirements
• 1-2 years working experience, preferably in Customer Service (Financial industry would be a distinct advantage).
• A genuine interest in working in financial markets and client services.
• Passionate about delivering quality support with a positive attitude.
• Willing to work on shifts (Including weekends if required).
• Proficient in Microsoft Office.
• Fluent in Mandarin and English including written and verbal communication skills, additional language would be a ...