Client Support Specialist (Latin America)

Client Support Specialist (Latin America)

At Ninety, we help people build extraordinarily productive, humane, and resilient organizations.

Shifts We're Looking to Fill

Monday–Friday • Shifts available between 9:00 a.m. – 7:00 p.m. local time (exact hours based on your location and business need)

Note: When business needs require work during night hours, Sundays, or local public holidays, compensation is paid in accordance with applicable local labor law.

Your Key Responsibilities

• Act as a friendly, knowledgeable point of contact for Ninety clients.
• Provide clear, step-by-step guidance for users in the Ninety platform.
• Troubleshoot client issues by reviewing recordings, replicating scenarios, and escalating bugs when needed.
• Suggest alternative solutions when a requested feature isn't available.
• Partner with Client Success and Technical Support to ensure client needs are met.
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