Client Support Specialist

Job Description



**Job Purpose**



The Client Support Specialist acts as a support resource to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavours to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with IMT product and services within their business.



  



**Responsibilities**



+ Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of mortgage-based software solutions.  

+ Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-month’s tenure in the role while maintaining a satisfactory level of customer satisfaction.  
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