Client Support Team Leader

Elevate your career as a Client Support Team Leader, focusing on post-sales relationships with enterprise customers. You'll lead a dedicated team while troubleshooting complex technical issues directly.
In this role, you will support two Support Specialists while ensuring high-quality service delivery. You’ll be responsible for managing escalations and collaborating with engineering to resolve critical issues effectively. Your ability to communicate technical complexities clearly is vital in maintaining client trust and satisfaction.
Key Responsibilities:
• Manage and mentor Support Specialists for growth
• Oversee escalation handling for technical issues
• Produce incident summaries and root cause analyses
• Support client deployments in cloud environments
• Track client issues using Jira for efficient resolution
Requirements:
• Technical expertise in C#/.NET, AWS, and Linux
• Proven team leadership experience in customer support
• Excellent problem-so...