Clinic Manager

The Clinic Manager (Plastic Surgery Clinic) is responsible for the commercial performance and daily operations of our plastic surgery clinic in Singapore. This role combines strategic sales leadership with hands-on operational management to ensure exceptional patient experience, regulatory compliance, and sustainable revenue growth. This role partners closely with physician leadership and executive management to support high-quality patient care throughout the patient care journey.

Key Responsibilities

Patient Care

• Ensure high standards of customer service and patient satisfaction
• Handle escalated patient feedback and resolve issues professionally

Clinic Management

• Monitor clinic KPIs and performance
• Lead, coach, and motivate staff to improve performance
• Implement retention and referral strategies to grow the patient base

Operations Management

• Oversee daily clinic operations incl...