Clinic Operations (Customer Service)

Role Summary Clinic Operations is responsible for ensuring the clinic runs smoothly every day from a service, flow, and operational discipline perspective.

This role focuses on customer experience, daily clinic readiness, and operational coordination, allowing the medical team to focus fully on medical ops and patient care.

This position is ideal for candidates with a strong operations or hospitality background who are calm under pressure, disciplined with SOPs, and eager to work in a healthcare environment for animals.

Key Responsibilities Customer Chat Handle customer chat and inbound communication channels professionally and empathetically and in a timely manner, adhering to SLA’s Coordinate requests from chat with concierge, senior vet techs, or doctors as needed to resolve the issue Concierge Provide in-clinic concierge support for customers from arrival until discharge Ensure customers understand the service flow and next steps clearly Act a...