Clinical Care Navigator

Thur 4p-12:30a

Fri 4p-12:30a

Sat 230p-11p

24 hrs


Under supervision of clinical leadership, the navigator is a phone queue based role responsible for answering calls from Magellan members, individual providers, facilities, and customer representatives. May provide utilization management review and authorization of behavioral health (BH) and substance use disorder (SUD) services ranging from outpatient counseling to inpatient levels of care. May assist with connection to Employee Assistance Program (EAP) services including counseling, coaching, Critical Incident Response and Workplace Support Services (WPS). Responsible for triaging calls, determining level of risk, managing crisis calls, and assessing members for all types of risk following Magellan's established crisis call protocols. Navigators will be assigned additional responsibilities based on level of experience.

+ Manage EAP service requests within scope of clinical role includi...