Clinical Coordinator

Driven by the passion to improve quality of people's lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. We are looking for a dedicated and organised Clinical Coordinator to join our Tai Seng Service Centre. In this patient-facing role, you will ensure smooth clinic operations by managing appointments, patient communications, billing, and administrative records. Your work will allow our audiologists to focus entirely on clinical care, helping to reduce wait times, improve patient satisfaction, and maintain strong relationships with hospital partners. What you will do Patient communication – Handle incoming/outgoing calls, WhatsApp, and SMS messages; manage appointment confirmations, enquiries, collections, and reminders. Appointment management – Schedule, reschedule, and track clinic,...