Clinical QA SME: Complaints, Calibration & Metrics

A healthcare service provider in Cebu City is seeking a qualified individual to oversee day-to-day calls and transaction monitoring related to complaints processed by evaluators. The candidate should hold a Bachelor's degree in Nursing, Pharmacy, or a Life Science course, and have 2-3 years of relevant work experience. Responsibilities include conducting calibration sessions, evaluating Quality Records, and preparing cyclical reports. Strong problem solving, analytical skills, and effective medical narrative writing are essential.
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