Clio Retention Specialist Role

Enhance customer retention at Clio as a Retention Specialist, contributing to our Customer Support Team in Burnaby, Calgary, or Toronto. Focus on accommodating cancellations with effective solutions to keep clients engaged.
In this role, you will address customer inquiries related to account cancellations while working closely with various stakeholders to improve customer interactions. Provide essential feedback to internal teams to inform strategies aimed at reducing churn and encouraging continued usage of our products. Your analytical skills will be key to tracking trends and recommending actionable improvements.
Key Responsibilities:
• Handle cancellation inquiries and work on client retention strategies
• Liaise with internal teams for effective issue resolution
• Coordinate with Finance and Product teams to implement solutions
• Monitor customer feedback and suggest improvements
• Operate within Salesforce and Gong for tracking tasks
Requirements:
• At ...