Cloud Hardware Support Manager

**Job Description**



We are seeking a motivated individual with prior management experience and a strong understanding of the data centre environment. In this role, you’ll be responsible for efficiently managing resources to support operational objectives, ensuring continuous operations, and delivering outstanding support and service to our cloud customers. You’ll also play a key role in translating departmental goals into clear performance objectives for each team member and regularly evaluating both individual and team performance against defined KPIs. This includes conducting performance appraisals and working closely with each team member to create and implement personalised development plans.



**Responsibilities**



Key Responsibilities



+ Manages team(s) supporting data centre environments, customer environments and/or operations, addresses identified and escalated routine trends and ensures problem resolution...