Cloud Infra Engineer

Responsibilities:

Multi-Cloud Windows Operations

• Provide L2 support for Windows Server (2016–2025) across on-prem and cloud platforms (AWS, Azure, GCP).
• Manage AD, DNS, DHCP, GPO, WSUS, and clustering.
• Monitor system performance, security, and availability.
• Participate in 24/7 shift rotation and on-call support.

OS Patching

• Perform patching using WSUS, SCCM, AWS SSM, and Azure Update Management.
• Handle pre/post patch validation, compliance reporting, and stakeholder coordination.
• Basic understanding of Linux patching (YUM/DNF).

Application Support

• Deploy and troubleshoot applications on Windows servers.
• Analyze logs, tune performance, and resolve OS-level issues.
• Collaborate with app and dev teams for problem resolution.

ITIL & Service Management

• Handle incidents and requests via ServiceNow/Jira.
• Follow ITIL processe...