Cloud Infra Support Engineer

About Abacus.AI:

Abacus.AI is an AI research + SaaS company helping enterprises build, deploy, and operate real-time deep learning systems in production. We work with some of the most data-driven teams globally — and we’re scaling fast.

The Role:

We’re looking for a Cloud Infra Support Engineer to own production reliability, work closely with customers, and act as an on-call operations support engineer during US (PST) night hours .

What You’ll Do:

• Own and support production cloud infrastructure (AWS / GCP / Azure)
• Act as on-call ops support during PST night hours (rotational, not continuous)
• Monitor systems, alerts, and dashboards; respond to incidents and outages
• Troubleshoot customer escalations and production issues
• Work hands-on with Kubernetes-based platforms and customer onboarding
• Build and improve monitoring, alerting, and automati...