Cloud Managed Services Engineer (L1)

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**Your day at NTT DATA**



The Cloud Managed Services Engineer (L1) is an entry level subject matter expert, responsible for providing a support and monitoring managed service for clients' cloud-based environments.



This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts.



The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimization of clients' clou...