Cloud Managed Services Engineer – VersaOne Platform (24x7)

YOUR ROLE - THAT WAITS FOR YOU

We are looking for a Cloud Managed Services Engineer to join our Cloud Services Team. You will be responsible for providing end-to-end management as well as technical support to debug diverse complex networking problems reported by the customer on the Versa hosted platform/solution.

• Help customers to solve reported product and network problems of varied complexity
• Replicate customer issues in a lab environment
• Work with engineering team to replicate customer issues and test possible fixes
• Work on problems of diverse scope across all solutions from Versa Networks
• Incident/ticket lifecycle management
• Setting up infrastructure
• Create knowledge articles
• Write bash/python scripts

YOUR SKILLS - WHAT YOU BRING WITH YOU

• Solid knowledge on the VersaOne Platform (SASE, Security Service Edge, Advanced Security and Secure Network)
• Minimum...