Cloud Operations Manager

We are seeking a proactive and strategic Cloud Operations Manager to oversee the operational excellence, service delivery, and client success of our cloud services. This role combines the responsibilities of managing day-to-day operations, ensuring service reliability, and building strong customer relationships to maximize value and satisfaction.
Key Responsibilities 2. Cloud Operations Management 3. Client Success & Relationship Management 4. Governance & Continuous Improvement

• Cloud Service Delivery & Performance
• Own end-to-end cloud service delivery, ensuring SLAs, KPIs, and client expectations are consistently met
• Collaborate with engineering, DevOps, and support teams to maintain service reliability and scalability
• Monitor cloud service metrics, analyze trends, and drive continuous improvement initiati...