Job Description
We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.We need your unique talents to help shape what's next.Hybride RoleSelected candidate will work from the offices in Monterrey.ResponsibilitiesDrive programs and initiatives to improve KPI/SLA performance.Support and deliver the team's annual goals and develop frameworks to ensure key performance indicators are met.Automate day‐to‐day operational tasks.Plan, set up, implement, and operate SAP technologies to achieve ambitious SLA targets.Improve day‐to‐day operational activities.Coordinate and orchestrate work between teams.Provide reporting and analytics capabilities.Qualifications10+ years of experience in infrastructure.5+ years of service delivery experience in global teams.Experience driving improvement initiatives.Understanding of SLA/KPI design and execution.Familiarity with ITIL concepts of service management, change management, and root cause analysis.Knowledg...
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