Cloud Operations Specialist

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We need your unique talents to help shape what’s next.

Hybride Role

Selected candidate will work from the offices in Monterrey.

Responsibilities

• Drive programs and initiatives to improve KPI/SLA performance.
• Support and deliver the team’s annual goals and develop frameworks to ensure key performance indicators are met.
• Automate day‑to‑day operational tasks.
• Plan, set up, implement, and operate SAP technologies to achieve ambitious SLA targets.
• Improve day‑to‑day operational activities.
• Coordinate and orchestrate work between teams.
• Provide reporting and analytics capabilities.

Qualifications

• 10+ years of experience in infrastructure.
• 5+ years of service delivery experience in global teams.
• Exper...