Cloud Solutions Engineer - Level 3

We are seeking a senior-level Cloud Solutions Engineer (Level 3) to lead advanced Microsoft 365 and cloud initiatives, handle complex escalations, and implement solutions directly with MSP clients. This is a technical, customer-facing role — while not sales-focused, you will regularly work directly with customers to design and implement the solutions required to meet their business and technical needs.

This role requires strong technical depth, independence, and the ability to step into unfamiliar environments and software ecosystems with confidence.

Key Responsibilities

• Handle advanced and expert-level escalations related to cloud infrastructure and SaaS services.
• Serve as a senior escalation point for Microsoft 365 and cloud-related issues across multiple MSP environments.
• Perform root‑cause analysis and implement long‑term remediation for complex or recurring issues.
• Work directly w...