Cloud Support Engineer

Cloud Support Engineer Requirements - Active TS/SCI w/FSP We are seeking a Customer Support Specialist to join our Microsoft operations team supporting critical government cloud environments. This role combines technical troubleshooting with customer advocacy, serving as a key resource for diagnosing client-reported issues, coordinating high-priority outage mitigation, and driving continuous improvement across Microsoft 365 cloud services. The ideal candidate will bring customer-service focused professionalism to manage escalations, analytical skills to create root-cause analyses, and technical ability to evaluate evolving support needs. Key Responsibilities Customer Support & Case Management Utilize all incident management systems to document ticket resolution information from multiple data sources Monitor multiple communication channels (e.g. phone, email, Teams) and respond to meet SLA/KPI requirements Resolve open cases to meet program SLA/KPI requirements through regular stakehold...