Club Operations Supervisor

Hilton Grand Vacations

Full-time Helsinki, Uusimaa Other-General

Posted:

March 04, 2026

Location:

Helsinki, Uusimaa, Finland

Job Description

Club Operations - Asia is responsible for providing spectacular service and excellent response standards in align with our H.I.L.T.O.N. values as we communicate with our Japanese and Korean Club Members and Team Members. 
Supervisor Club Operations is responsible for fulfilling the following responsibilities of: 
Being a part of recruiting process to hire potential talents for Club Counselors. 
Training and coaching Club Counselors to respond to Club Members questions and complaints and troubleshoot problems with service or product.  
Ensuring Club Counselors understand and comply with all call center objectives, performance standards and policies. 
Answering Club Counselors questions regarding best practices or difficult calls. 
Monitoring Club Counselors performance, providing learning or coaching opportunities, and taking corrective actions. 
Identifying operational issues and suggesting possible improvements. 
Preparin...
                

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Job Overview

Job Type: Full-time

Location: Helsinki, Finland

Posted: March 04, 2026

Deadline: April 13, 2026