Cluster Administration Manager

Role of a Cluster Officer Manager

1. Multi-Site Operational Oversight

• Manage day-to-day operations across Malaysia and Singapore offices.

• Ensure each site follows company policies, operating procedures, and service standards.

• Monitor performance metrics like productivity, attendance, safety, and customer satisfaction.

2. Staff Supervision & Leadership

• Lead, guide, and support officers or staff within the assigned cluster.

• Conduct performance evaluations and identify training needs.

• Handle rostering, manpower planning, and resolving staff conflicts.

• Mentor new employees and ensure smooth onboarding.

3. Compliance & Quality Assurance

• Ensure compliance with regulatory requirements, company SOPs, and audit standards.

• Conduct regular site i...