Cluster Reservation Associate_Holiday Inn Express Gurugram Sector 50

Your Day-to-Day

Managing Guest Reservations & Inquiries

• Handle reservations via phone, email, and online platforms.
• Provide accurate details on room categories, availability, rates, and promotions.
• Assist with modifications, cancellations, and special requests.
• Upsell packages and promote IHG One Rewards enrolments.
• Manage waitlists to optimize room allocation.

Coordination with FO & Revenue Teams

• Ensure reservation details are updated in the system.
• Coordinate with Front Office to fulfil guest requests.
• Support Revenue Team by monitoring occupancies and adjusting reservations as needed.

Ensuring Accuracy & Guest Satisfaction

• Verify booking details, payment methods, and guest preferences.
• Manage changes, extensions, early departures, and no-shows per policy.
• Address guest queries professionally and e...