CNX Recovery Analyst Operaciones · MTY · Híbrido

The CNX Recovery Analyst will be responsible for effectively and thoroughly monitoring controllable and uncontrollable factors that may cause interruptions or disruptions for passengers traveling on connections, flight-through itineraries, express layovers, and alliance-based connections (codeshare or interline agreements). These disruptions may be caused by delays, cancellations, overbooking, flight diversions, or any other irregular operation within the operational or planned window.

You will ensure optimal service and passenger connectivity by executing operational plans and strategies defined by management and/or leadership, while also ensuring compliance with passenger rights according to the regulations, laws, and compensation policies in force in the country where each flight originates. Efforts will be focused on maintaining high standards of service, care, and customer experience for both internal and external clients during irregular operations.