Coach

Support Coach is essential in enhancing the performance and confidence of analysts within the Intacct Support team. This role fosters a culture of continuous learning and excellence in customer service by providing tailored coaching, tracking performance metrics, and setting clear objectives. By empowering analysts with knowledge and skills, the coach ensures they will deliver high-quality support.

#LI-RT

Key Responsibilities:
• 90% of your working week is protected to coaching, supporting our support analysts.
• Review analyst performance identifying trends and areas for improvement to improve performance.
• Deliver effective feedback establishing root cause, agreeing clear actions, setting SMART objectives and adhering to standards/processes.
• To act as an effective role model, adhering to consistency guidelines, leading by example
• Take responsibility for maintaining your own product and procedural knowledge.
• Encourage analysts to take respons...