Coach, Trade Sales

POSITION SUMMARY
Reservations Coach is responsible for conducting orientation to new Reservations Specialists and introduces them to the pre-cruise sales and service process Develop individual coaching plans and provide resources and assistance This role determines training needs analysis; observes sales and service transactions with trade partners and guests conducts coaching and develops performance improvement plans submit performance reports on target KPIs and meeting regularly with the Leadership Team

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coach Reservations specialists to assess their sales and service ability needs to maximize sales conversion rate deliver accurate resolution caller satisfaction

• and ability to manage their calls effectively
  Design and develop training needs- as well as create a training focused culture that is consistent across the team
• Ensure all staff receives ongoing sales and product/system trainings related to the ...