Coffee Brand Support Specialist (French Speaker)
Blu SelectionJob Description
Are you passionate about delivering exceptional customer service and creating positive experiences? Join a dynamic team as a Customer Expert for the French market, where you will have the opportunity to support customers, represent a global coffee brand, and elevate the customer experience throughout their journey!
Your responsibilities and impact as a Coffee Brand Support Specialist will be:
Handle inbound and outbound customer interactions via voice or digital platforms, addressing their needs and inquiries.
Provide a personalized and professional approach to communication, ensuring customer satisfaction
Resolve customer issues efficiently through First Contact Resolution, minimizing the need for follow-ups.
Skills, qualifications, and interests you need to succeed in this role:
French (native level) and English (B2 level minimum)
Strong communication skills with the ability...
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