Coffee Specialist (Customer Service & Contact Center)

**Position Snapshot**

Location: Changi Business Park, Singapore

Company: Nespresso Singapore  

Full-time

Relevant Customer Service / Sales of experience

**Position Summary**

As a **Coffee Specialist (Customer Service & Contact Center)** , you will act as a brand ambassador delivering exceptional service to B2B customers across multiple channels, supporting enquiries on orders, products, billing, and basic troubleshooting etc. You will drive a seamless end-to-end experience, strengthening customer loyalty through a customer-centric and solution-driven approach.

**A day in the life of...**

You will handle inbound calls and emails from B2B customers, supporting enquiries on orders, products, billing, and service requests while performing basic troubleshooting and coordinating repairs. You will take full ownership of customer issues, ensure timely resolution, manage complaints, and drive effective service recovery to ...