Collaboration Engineer

Overview

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements

• 1–2 years of experience working on a Service Desk, providing end-user support and managing tickets
• Hands-on experience with ticket management systems (e.g., ServiceNow, Jira, Remedy, or similar)
• Experience with Cisco Unified Communications Manager (CUCM)
• Experience supporting Cisco Webex Contact Center in a Tier 1 or operational role
• Basic understanding of:
  VoIP concepts (SIP, call flows, codecs)
• Contact center fundamentals (agents, queues, routing str...