Job Description
We're Hiring: Collection Agent (Call Centre)
On-site | Nairobi
Are you confident on the phone, strong at negotiation, and motivated by results?
Our client is seeking a driven Collection Agent to engage customers, negotiate payment solutions, and support effective debt recovery in a professional call-centre environment.
What You'll Be Doing:
• Making outbound calls to customers with overdue accounts
• Negotiating realistic payment plans and accurately updating customer records
• Consistently meeting daily, weekly, and monthly collection targets
• Handling disputes professionally while maintaining data accuracy
• Recommending accounts for further action and participating in ongoing training
What We're Looking For:
• Strong communication and negotiation skills
• Ability to handle difficult conversations calmly and professionally
• Computer literacy (collections sy...
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