Collection Analyst

Job Responsibilities:
Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolving customer payment issues.
Perform outbound Customer Collection calls / activity (verbal, non-verbal) utilizing collection procedures and policy guidelines to achieve cash flow targets.
Analyses and research customer's receivables account delinquency and determines the type of communication method to facilitate payment
Ensure on day-to-day basis that all overdue balances on customer accounts are being actively & promptly pursued in a professional manner
Recognizes trends for non-payment and resolves issues by engaging internal partners.
Resolves disputes related to customer payment on delinquent accounts and negotiates and ensure payment from customer.
Analyses at -risk customer and recommends account strategies to prevent delinquencies.
Initiates the dispute resolution process with internal partner and follows issue and ensure the ...