Collection Analyst

About the role
Join our team at Alldigi Tech Manila, Inc. as a COLLECTION ANALYST and enjoy weekends off This full-time role is based in Metro Manila and is crucial in supporting our customer service and collections operations.
What you'll be doing
Contacting customers via phone, email or other communication channels to negotiate repayment plans and collect overdue payments
Maintaining detailed records of all customer interactions and account activities
Continuously looking for ways to improve the overall efficiency and effectiveness of the collections function
What we're looking for
1-2 years of experience in a collections or customer service role, preferably in a call centre environment (fresh graduates are welcome to apply)
Strong communication skills with the ability to interact with customers in a professional and empathetic manner
Problem-solving skills and the ability to think critically to identify and resolve issues
Willing to work with our Client...