Collection Assistant

1.1.  Contact customers via phone or email to resolve past-due accounts and secure payments

1.2.  Identify reasons for delinquency and negotiate payment plans and/or full settlements

1.3.  Update customer accounts accurately using the subsidiary ledger.

1.4.  Follow established guidelines to recommend appropriate collection remedies

1.5.  Explain delinquency consequences and develop repayment schedules

1.6.  Respond to customer payment inquiries and resolve issues independently

1.7.  Organize workflow and schedule timely follow-ups

1.8.  Maintain accurate account records for resolution tracking

1.9.  Meet key performance metrics while complying with policies

1.10. Perform other tasks assigned by the Collection Manager