Collection Officer

A Collection Officer is responsible for managing and collecting outstanding payments from clients or customers while maintaining positive relationships.

Key Responsibilities:

• Monitor accounts to identify overdue payments.
• Contact clients via phone, email, or letter to collect outstanding balances.
• Negotiate payment terms and arrange repayment plans.
• Maintain accurate records of collection activities.
• Resolve billing disputes and discrepancies.
• Prepare collection reports and submit updates to management.
• Ensure compliance with company policies and legal requirements.

Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field (preferred).
• Proven experience in collections, credit control, or customer service.
• Strong communication and negotiation skills.
• Knowledge of accounting software and MS Office.
• Detail-orien...