Collection Point Relationship Manager, SPX Express

Job Description
Role Overview:
Join SPX Express as a Collection Point Relationship Manager and play a key role in ensuring seamless last-mile delivery operations. In this role, you’ll be the primary liaison between SPX Express and our network of collection points, fostering strong partnerships, resolving operational challenges, and optimising performance to deliver exceptional service to our customers.
Key Responsibilities
Relationship Management: Serve as the primary point of contact for SPX service points, building and maintaining strong relationships with partners to ensure high service levels and customer satisfaction
Operational Troubleshooting: Be the point of contact and execute problem solving for collection point issues, such as billing discrepancies, stuck parcels, and other operational challenges, to minimise losses and ensure smooth operations
Performance Managem...