Collection Supervisor

Responsibilities

• TEAM SUPERVISION & LEADERSHIP: Lead, mentor, and coach the team.
• Organize and delegate responsibilities among collection assistants to ensure efficient workload distribution and accountability.
• Conduct regular performance reviews, 1:1 meetings, and training sessions to drive development and motivation.
• Ensure that team members follow instructions and comply with company policies and procedures.
• Promote a high-performance culture with accountability, inclusion, and collaboration.

Collections Management

• Manage the full collections portfolio for all credit customers.
• Oversee daily collection efforts, including follow-ups on past-due freight invoices, demurrage/detention charges, and/or all open invoices.
• Ensure the team schedules and sends account statements on a weekly basis, utilizing available technology and tracking tools.
• Proactively identify and mitigate colle...