Collection Team Leader

About the role

Yinshan Lending Inc. is seeking a highly motivated and experienced Collection Team Leader to join our dynamic team in Makati City, Metro Manila. As the Collection Team Leader, you will play a pivotal role in driving the success of our collection's operations, leading a team of dedicated collectors and ensuring efficient debt recovery processes.

What you'll be doing

• Manage and supervise a team of collections agents, providing guidance, training and performance feedback to ensure optimal results
• Develop and implement effective collections strategies and processes to maximise debt recovery
• Monitor and analyse team performance, identifying areas for improvement and implementing corrective actions
• Collaborate with cross-functional teams to ensure seamless collections operations and customer service
• Maintain detailed records and reporting on collections activities, progress and outcomes
• F...